12 Jun 2016

Full-Time Customer Support Executive

Morphedo – Posted by MorphedoAnywhere

NOTE: This job listing has expired and may no longer be relevant!

Morphedo Logo.jpg

Job Description

Customer Support Executive will manage all customer concerns & queries to achieve customer satisfaction and to build sustainable relationships of trust through open and interactive communication. We are looking for someone with a great understanding of the term customer care and very well know what it means to be customer – centric business. With Morphedo being the India’s first online community for 3D Printing services, you will be responsible for handling queries of customers, helping them in exploring our products and services, and on-board professional service providers over call, email, chat, social media channels, and website.

Key Responsibilities

Provide best-in- class customer service and problem resolution to customer.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Plan approaches and pitches. Generate leads for the sales team to grow the categories manifold. Interact with providers regularly to ensure active engagement on the platform.
Listen attentively to customer needs and concerns; demonstrate empathy
Ensure customer understanding of the solution and provide additional customer education as needed.
Record voice of customers and analyse triggers, scope of improvements, critical & trending issues.
Report key customer metrics and update customer database.
Work with marketing team to give insights about the customer to properly target and design promotional campaigns.

Requirements:

Extremely organized and able to communicate intelligently and professionally
Can manage time very efficiently and flexible in taking up multi-function responsibilities
Is Internet savvy, knowledge of computers, ecommerce/online shopping trends
Very proficient in Email management, Microsoft Office Word and Excel
Knowledge of Ecommerce, CRM is a huge plus
Committed towards work and positive approach to feedback, improvement and growth
Customer-centric, creative and analytical mindset
Passionate and Determined
High attention to detail, focus and a can-do attitude

Experience:1 – 3 Years of Sales/Customer Service experience in a competitive work environment

Qualification: A bachelor’s degree in any stream

Location: New Delhi

Salary: 10,000 to 18,000 Per Month

Benefits:

Why join Morphedo team?

Morphedo is a fast-growing startup, with the goal of making 3D printing accessible and affordable to common mass. A day spent at Morphedo is exciting, full of creativity and fun-filled. If you are a person who enjoys challenges, is excited about technology and innovation, and loves working in a supportive, team-centric environment. Morphedo is the place you are looking for. We promise you a workplace that is exciting and empowering and an opportunity that’s as big as you want it to be.

Surprise Perks
Rewards & Recognitions to Top Performers
15 Earned Leave in addition to National Holidays and 6 Festival Holidays Per Year
9 Sick Leaves Per Year
6 Casual Leaves Per Year
Flexible Schedule
Earned work from home option
Opportunity to work with the founders and the most talented, creative and experienced professionals in the industry

Apply Now – Email your updated CV at career@morphedo.com

Job Categories: Marketing / PR. Job Types: Full-Time. Salary: Less than 20,000.

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