21 Sep 2017

Full-Time Technical Services Consultant – Haar

GMCSOCAnywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

The PSO team is dedicated to the success of the customer and their virtualization strategy and implementation. It ensures that Quadient’s customers successfully implement their solutions.

A Technical Services Consultant influences the success of each assignedQuadient production environment at customer side by providing Operational Management for the assignedQuadient production environments. Each Consultant is a vital link between the customer andQuadient.
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Requirements
Essential requirements for a Technical Services Consultant:
• Bachelor’s Degree in business administration, engineering, math, economics, computer science or other relevant field or High School with proven 3 years’ experience in IT industry. MBA or Master’s degree is preferred.
• At least 2 years’ practical experience in providing Operational Management to Enterprise System production environments
• Work out of the Quadient office in Haar (close to Munich, Germany) on a daily basis
• Understanding of Quadient’s products, solutions and applications
• Fluent spoken and written German and English
• Relevant industry certifications (i.e., CISSP, CCNA, MCP, MCSE, Security+, Network+)
• Basic knowledge of scripting
• Strong problem-solving skills
• Customer care skills
• High-energy, collaborative personal style
• Ability to manage multiple incidences simultaneously
• Experience with enterprise architecture, applications and software
• Excellent verbal and written communication skills
Responsibilities
A Technical Services Consultant is responsible for the following tasks:
• Run and maintain assigned customer based Quadient production environments by providing operational management on a daily basis
• Collaborate with, and acting as an interface between the customer, their potential hosting provider and the Quadient CSO department in case of any incident within the Quadient solution
• Updating licenses and keeping record of license protocols
• Perform remote and on-site installations and patches of the Quadient solution
• Supporting customers and potential hosting providers within the confines of help desk “Tier 1” responsibilities
• Fulfilling the defined SLA for response times
Relevant Processes or Procedures
• A Professional Services Consultant is responsible for working in accordance with the following processes and procedures published in the IMS Portal:
• Professional Services Organization
• Incident Resolution (Support)
• Customer Response
• Risk Management

Apply Here: http://www.Click2Apply.net/98h5rrsqh542dx4z

PI99470097

Job Categories: Others. Job Types: Full-Time.

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