10 Oct 2017

Full-Time Head of Customer Verification (m/w)

N26 – Posted by N26 GmbHAnywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

at N26
Berlin

We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.
N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has more than 300 employees and more than 500.000 customers in 17 countries. N26 has raised more than $55 million from investors including Li Ka-Shing’s Horizons Ventures, Battery Ventures, and Valar Ventures, in addition to members of the Zalando management board, Earlybird Venture Capital, and Redalpine Ventures.

We are expanding more and more in Europe and are therefore searching for a native French speaker with fluent English for the Customer Service Agent role (full-time) keen to be part of N26’s exciting development.

Is communication and direct, professional customer service your passion? Are you willing to start a successful career? Here’s your chance to take Customer Service to the next level!

YOUR ROLE

Acting as the first point of contact for new and existing customers
Answering inquiries with the latest CRM tools
You are mainly responsible for communication across all channels (phone, email and live chat)
Leading video chat calls for verification of user identification documents and security features using an external tool, as part of account creation process
You are interested in rules of end-user verification, data protection, and fraud prevention
Detecting, documenting and preventing fraud attempts
You collect customer feedback and redirect it internally in order to improve our user facing processes

YOUR PROFILE

Your strength and passion is communication – perfect both in writing and orally
You love direct contact with customers
You are stress-resistant and always remain calm and friendly
You are a native speaking French with good knowledge of English
You are reliable and punctual
At best, you have already worked in the financial services industry (FinTech, banking)
Experience with CRM tools is a plus (e.g. Salesforce)
German is a plus

WHAT WE OFFER

High degree of autonomy
Crucial role in a highly motivated, talented team
Flat hierarchy and open communication
Competitive salary
A stack of the most modern technologies
Probably the best cup of coffee in the neighbourhood

Sound good? Send us your application online, and we’ll get back to you soon.
http://grnh.se/fik7x61

Job Categories: Others. Job Types: Full-Time. Job Tags: berlin.

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