17 May 2017

Full-Time Customer Success Manager France (m/f) in Berlin

Irene/ Orderbird – Posted by Orderbird2017Anywhere


Job Description

Is your passion and experience in Hospitality & Technology only matched by that great feeling of satisfaction you get when looking at a finished project? When a problem arises, are you quick on your feet to find a solution? Are you motivated by transmitting knowledge to others and you love following their progress?

Then read on, apply and come to work with us!

We offer you:

– To be part of a tech company’s European success story in Berlin
– To participate in orderbird’s market entry in France
– Flat hierarchies, fast decision-making as well as a committed, friendly team – we know everyone says that, but it’s true!

Your tasks:

– Be in charge of your customer’s onboarding, from start to end
– Advocate customer needs/issues cross-departmentally
– Establish a trusted relationship with each account, through phone email and, yes, SMS
– Take care of any issue that may arise from first contact to resolution
– Be ready to identify and/or develop upsell opportunities

What is important for us:

– Great communications skills and gastronomy/hospitality experience
– Technical understanding of apps and the patience to transmit it to others
– The ability to manage a project autonomously and excellent time management (you live by your calendar)
– Fluent in: French and English. Another language – German, Italian, Spanish will be considered.
– Previous Customer Support/Success experience, a plus

We are looking forward to your application to Irene: (irene.melendez@orderbird.com).

Founded in 2011 orderbird AG now has over 150 employees in its main office in Berlin. With the multi-award winning orderbird POS caterers are able to concentrate on the most important aspect of their business: their guests. Over 6,500 customers in Germany, Austria, France and Switzerland work successfully with our iPad cashier system. Become part of our team and help us revolutionise gastronomy.

Job Categories: Others. Job Types: Full-Time. Salary: 20 000 € - 40 000 €. Job expires in 52 days.

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