9 May 2014

Full-Time Booking Manager IT

Wimdu – Posted by WimduBerlin, Berlin, Deutschland

NOTE: This job listing has expired and may no longer be relevant!

Job Description

We are Wimdu, an awesome start-up with headquarters in the heart of Berlin! Initially funded with $90 million, Wimdu has grown to host over 300,000 properties in over 100 countries, connecting guests and hosts worldwide. We are on track to become Europe’s leading marketplace for private accommodation, offering an authentic travel experience for those looking for a smart alternative to hotels. Wimdu has the vision, the passion and the drive to succeed and we are now looking for motivated people to join our multi-talented, international team to make it happen!

Are you passionate and experienced when it comes to support customers and managing bookings? Do you enjoy working in an international environment and want to be involved in worldwide rollouts? Then join our team and become part of our ongoing success!

Your Tasks:

• You are responsible for our highest priority – our clients!
• You support and advice our customers in case their booking get canceled
• You search and find the perfect alternative to stay for each customer – with customer satisfaction being the highest goal
• In individual cases you decide when to prepare goodwill payments, and create daily reporting of relevant KPIs
• You keep calm in any situation to help our customers with all their needs

Your Profile:

• You have already gained some initial experience in handling customers via phone and email, ideally you have already worked in a Travel Agency before
• You speak Italian on a native level and and have excellent English skills
• You have prior experience with KPIs in customer support
• You are a well-structured person, who is communicative and loves negotiating on the phone
• You are proficient with MS Office (especially Word and Excel)

Our Offer:

If you seek to work within a friendly and supportive environment, with a high performance culture and many learning opportunities, then we are looking for you! Based in Berlin, you will be a part of the customer service team and your work will directly influence Wimdu´s development and worldwide success.
We offer international start-up-spirit based in the heart of Germany’s vibrant capital. The Wimdu Academy, monthly events and a chill-out area complete our offer and will enrich your days as a part of our fantastic team.

Excited by the prospect of joining us?
Please use the following link and submit your application, including CV, Cover Letter, and salary expectations:


We look forward hearing from you.

Wimdu GmbH |Voltastraße 5 |13355 Berlin
http://www.wimdu.com/| www.wimdu.com/jobs

Job Categories: Others. Job Types: Full-Time. Job Tags: berlin, booking manager, and wimdu.

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